Australia Post's Unaddressed Mail online access provides you with everything you need to use Australia Post's Unaddressed Mail Service in one convenient, self-serve environment.

It allows you to:

• Access the most up to date delivery point counts for campaign planning and scoping creative and print requirements;
• Manage your own distribution by booking online and receiving instant confirmation of that we can deliver your articles in your preferred delivery week;
• View and select delivery areas on a map and see how Australia Post's lowest cost delivery service suits your requirements;
• Review past campaigns and copy a booking as the basis for a new one.
• Prepare your material with ease, having access to a mail preparation advice explaining "how to" bundle and pack your unaddressed articles into mail trays so they can best navigate through the delivery network;
• Utilise pre-populated labels needed for mail bundles and mail trays;
• Download system generated documents to present with your material at Business Centres (in metropolitan areas) and at local Post Offices (in country areas), that will enable instant processing of your lodgement.

Minimum requirements and optimal set up to use unaddressed mail online are;

• IE6 or later
• Firefox 2.0 Firefox 3.0 or Firefox 3.6
• Safari 4.0.3 on Apple Macintosh
• Java enabled
• JavaScript enabled
• Pop ups enabled
• Cookies enabled
• Adobe Reader installed

The Unaddressed Mail - Booking search function allows you to search for an existing booking within the system to View, Modify, Copy or Cancel the booking. You can also use the search function to confirm that a booking does not exist in the system before selecting New to create a new booking.

This screen is your "Home" screen. Each time you access the Unaddressed Mail service online you will be directed to this screen.

When searching for a booking, the system will return a maximum of 100 records at a time. If your search finds more than 100 records that meet your criteria, the system will advise that it is Only displaying the first 100 of nnn matching records and you will need to refine your search criteria if the booking you are searching for is not in the 100 records returned.

To search for a booking you must enter at least one of the following parameters:

• Charge account - insert the number relevant to your search.
• Booking number - enter a booking number or a range of booking numbers, not greater than 100 i.e. 1234567 - 1234667.
• Lodgement period - by clicking on the calendar icons you can select a range of dates from when the booking may have been lodged. The maximum range of days you can search on is 32.
• Delivery period - by clicking on the calendar icons you can select a range of dates for when the booking may have been scheduled for delivery. The maximum range of days you can search on is 32.
• Publication name - enter at least 3 letters of the name of the publication you are searching for. You can use an asterisk at the beginning and end to increase the search range if you are unsure of the full name or spelling. For example entering *del* will return all bookings made with a publication name that contains 'del'.
• Special remark - enter at least 3 letters and you can use an asterisk at the beginning and end to increase the search range.

The Unaddressed Mail - Booking general details function allows the general details of a new booking to be entered or an existing booking to be viewed, modified or copied.

• If accessed in View mode, the booking is displayed, no modifications are possible
• If accessed in Modify mode, the booking is displayed and depending on the status and the number of days to a scheduled event; such as the lodgement date, some fields may be able to be modified.
• If accessed in Copy mode, a new booking is created based on the original booking
• If accessed in New Booking mode, an empty screen is displayed for you to create a new booking.

Customer name: will be your customer name unless you are a mail agent acting for more than one customer in which case the Customer name can be selected from the drop down list.

Booking number: is the unique reference for your booking. If you need to contact us about the booking, use this number as it uniquely identifies the booking.

Status: is what stage the booking is at and depending on the stage controls what you can do with it. The normal progression is from "Quote" to "Confirmed" to "Lodged" to "Delivered". There are others;

• "Request" is when for whatever reason we are unable to confirm your booking when you submit it. The booking office will process all requests within 24 hours, advising if the booking can proceed as you have requested, or it needs to be varied in any way before it can proceed.
• "Anomaly"is when we check that the article quantities required for the area you have booked are still the same three weeks prior to lodgement. If they are materially different the booking status is set to "Anomaly" and the booking office will review why and contact you if there are any concerns.
• "Unfulfilled" is when you have not lodged the booking as expected and is the signal to our delivery offices to not look for it and our booking office to get in touch to find out why you or your mail agent didn't lodge as expected.
• "Cancelled" is when you change your mind and decide not to proceed with a "Confirmed" booking.
• "Rejected" is when we are unable to agree to your "Request".

Article details: these are characteristics of the article that helps us identify it and determine how it should be packed to be transported from lodgement point to delivery office.

• Publication name: this is the name you have given to the unaddressed mail article. It is helpful if this is representative of what is written on the article; e.g. spring catalogue, community notice, etc. as it helps our staff to identify your article amongst others.
• Type: of article; select what best describes the article from the drop down.
• Dimensions (mm): width x length of a single article in millimetres
• Thickness (mm) of 100 articles in millimetres

• Weight (g) of 100 articles in grams

  • These dimensions and weights are used to determine how best the articles can be bundled and packed into trays, the size and number of trays required for the lodgement and the way these trays should be packed into ULDs (Unit Load Devices). ULDs are the cages used for transporting large numbers of mail articles.
  • If, at the time of placing the booking, the actual size and weight of the article is not accurately known, use an estimate, but always check it and record accurate dimensions and weight prior to obtaining mail preparation instructions and labels.
  • If you under-estimate, the articles may not fit into the trays and ULDs may weigh too much to be safely transported. ULDs have a maximum content weight of 500 kg.
  • If you over-estimate, more trays and ULDs will need to be prepared than are really necessary and loosely packed articles may be damaged in transit.
  • 100 articles are used for thickness and weight as not everyone has a micrometer to measure thicknesses less than 1 mm and scales accurate to 0.1 of a gram.

Mailing agent: if you are using a mailing agent for this booking, then select the mail agent from the list otherwise use "No Agent". If the mailing agent that you wish to use does not appear in the list then select "Other". If "Other" has been selected then your booking will be unable to be confirmed until the mailing agent that you want to use is set up for you. Please contact the booking office to arrange.

Lodgement office: This is the Australia Post facility where the prepared lodgement is going to be presented for assessment and billing. If you have more than one setup, pick the one applicable to this booking.

Deliver to: This is where you identify who you want to receive the unaddressed mail articles:

• - Private residences or consumers,
• - Business premises

You can select both Private and Business if you wish.

Include "No Advertising Material" addresses: If your article is an eligible community service or political publication, then you can request that we deliver it to all addresses, even those including a "No Advertising Material" sticker. Please refer to Unaddressed Mail Terms and Conditions for more detail.

Early Delivery Accepted: this is where you tell us if you want your articles to be delivered early or not and we’ll consider your request where possible.

Surplus and shortfall instructions: this is where you tell us what you want to happen with any extra items that could be surplus to requirements and what to do if there are not enough articles for all the nominated addresses.

Special remarks: this is your free text field where you can record anything you like about your booking for future reference (it is a search field) or you may want to advise something special about the articles or delivery. Be brief - you only have 50 characters.

Notes: the notes link is to another free text field where you have 500 characters to record anything about the booking for your future reference. Enter your text and select Add to add a note. Any previous notes will be displayed. The latest note will be displayed first.

Buttons and links:

The Unaddressed Mail - Delivery area details function allows the delivery area for the booking to be detailed or an existing booking to be viewed or modified.

• If accessed in View mode, the booking delivery area details are displayed, no modifications are possible
• If accessed in Modify mode, the booking delivery area details are displayed and depending on the status and the number of days to a scheduled event; such as the lodgement date, the delivery date and the delivery areas may be able to be modified.
• If accessed in Copy mode, the delivery areas will be the same as the booking that was copied. You can add or delete delivery areas. You will need to specify the Delivery date before proceeding to the next screen. The number of articles will be updated to the latest available information. This may be different from the booking that you have copied so we recommend you check before proceeding to the next screen.
• If accessed in New mode, an empty screen is displayed

Delivery state: select a state from the dropdown list. As articles for a state need to be placed together and because transit times to states are different a booking can only be for delivery in one state. If you need delivery in more than one state simply create a second booking for the other state.

Boundary type: you must describe your booking in terms of one of the standard boundary types to which we deliver. The default is Locality - meaning suburbs or towns as listed in the postcode book where we have delivery capability. Locality is the smallest area we offer for you to book. The other available boundary types are Postcode - all the postcodes you find in the postcode booklet and State - if you select State the delivery state you selected will apply. Only one boundary type can apply to a booking.

For government customers there are also Federal electorate and State electorate. These are not available for business or commercial customer use.

New delivery area: Once State and boundary type are selected the actual delivery areas can be selected from the drop down list. Begin by keying the postcode or locality and select from the displayed list the delivery area that you want to add to the booking. Click the Add delivery area link to add the selected delivery area to your booking. Continue selecting delivery areas until you have built your booking.

Other ways to specify Delivery areas - you can also add delivery areas by using the Map or Upload from file links.

• Map (the map option is only available for postcodes and localities). Use this link to access a map of the selected delivery state where you can pan and zoom to locate and select, or deselect delivery areas. Use the map to select as many postcodes or localities that you want to include in the booking. You can move between the table and map modes to complete your booking.
• Upload from file this link provides for a .CSV file, in the appropriate format for the boundary type, to be uploaded. You can create your own file by first exporting a file from the "View delivery area" option on the main menu (accessed via the "Menu" button).

Any delivery area that you have selected will be displayed in the booking selection in alphabetical or numerical order. If you have made a mistake, or would like to remove a delivery area from the booking, click on the Delete link to remove the delivery area from the booking.

Delivery date: Enter a date in the format DD/MM/YYYY or use the calendar to select a date. If you select a date other than a Monday the date will default to the Monday of that week. Our agreement is to deliver your articles sometime in the week from Monday to Friday. You cannot select a specific day for delivery. As a result; the "To" date will default to the Friday of the week.

Lodgement date: Once you have selected a State and entered a delivery week the lodgement date will be calculated and displayed. This is the date the articles must be submitted to the lodgement office that you specified in the previous screen. This lodgement date is designed to give you maximum time to prepare the articles and optimum time for us to have your articles in each of our delivery facilities before the Monday of the delivery week.

Note: If you are trying to amend a delivery date and / or lodgement date and are not able to do so, contact the booking office to discuss with us what you are trying to do. The booking office will do whatever they can to assist.

Default address types: We deliver to four different address types; Street, Roadside, PO Box and Counter. If you don't want delivery to all these address types, select Default address types using the small [+] symbol in the top left corner of column 1 of the booking table. Use the check boxes in columns 5-8 to select just those that you want.

Higher prices apply if you leave out street or roadside from your selection as this invariably involves less efficient handling and more administration on our behalf to complete your delivery. Once selected, the new defaults will apply to all new areas added to the booking. Existing selections will not be changed, however you can use the individual check boxes against each selection to exclude particular address types for a delivery area from the booking.

Calculate: If at any time you want to know how many delivery addresses are involved in you booking click on Calculate - the system will check the postal delivery rounds that match your requested delivery areas and populate the table with the number of delivery addresses in the rounds that fit with each of the requested delivery areas and for the booking as a whole.

Excluded rounds: this section of the booking table shows the number of delivery addresses that match your selection, but that are part of rounds that contain other delivery addresses that do not fall within your selected boundary. For example, this may occur when our delivery round delivers to two localities, but your booking has only nominated one of those localities.

• <% inside: this is where only a small number of matching delivery addresses would be included in your selection. In these cases, we automatically exclude these rounds from your booking. If you want to include these addresses in your unaddressed mail booking you will need to select adjacent delivery areas (postcodes or localities). If you need assistance contact the booking office.
• % Coverage Inside: this is where a material number of additional delivery addresses would be included in your selection. In these cases, we give you the opportunity for each locality or postcode to nominate whether or not you want to include these additional delivery addresses, or exclude them.
• The details are shown in two parts. The first number shows the number of delivery addresses that match your selection criteria. The second "+ Extra" number shows you the number of additional delivery addresses (outside of your selected area) that would be added to your booking.

In instances where the majority of delivery addresses are included in your selection, and there are only a small number of extra delivery addresses, we automatically include these delivery addresses into your booking. These are shown in column 4, the "Extra" column

The Map link in column 1 of the booking table can be used to see exactly where the "% Coverage Inside + Extra" is in relation to the requested delivery area. Use the map to view the area that will be added to your booking if you check the tick box next to the number of delivery addresses in the coverage column. The map is only for viewing. Selection can only occur through the booking table.

Orange rows of delivery address numbers in the %Coverage Inside column indicate delivery areas that are serviced by the same postal delivery round or rounds. This is more common in rural areas where residences and businesses are spread out and a single delivery round can cover a large area. When you choose to include the %Coverage Inside area of an orange row in your booking one or more of the other orange rows will be impacted as your selection is added to the booking. Due to the way rounds can overlap delivery areas, ticking one box can have a ripple effect across other rows. Conversely, if you de-select one of the orange %Coverage Inside rows, the system may reselect the row if you still have an overlapping row selected. So, you may need to also de-select other orange rows to ensure a particular area is not included in the booking.

Deliver to caption: this is as per your selection on the previous Booking general details screen.

The end result is the best match we can provide of our delivery rounds to your requested delivery area. If you are not happy with the match, or there is something you do not understand, contact the booking office for clarification or assistance with a product that may better suit your needs.

Red Box: The red box around columns 4-8 of the booking table defines the delivery counts that are included in your booking. The totals of these counts are shown in column 9 of the booking table.

The Map link in the TOTAL SELECTION line accesses a map of the booking which shows the total requested delivery area and the delivery rounds that best match your request. A copy of this map will be attached to your confirmation advice. Note - this map is only available for postcode and locality bookings.

If you wish to cap the number of delivery addresses to which your mail article will be delivered, then you can use the Deliver no more than option. This allows you to specify the maximum quantity of articles that you want to supply to be delivered in your requested delivery area. After you have used Calculate to determine the total number of articles for the requested delivery area, you can reduce the number of articles and press Calculate again. One or more rounds will be removed to get as close to your desired quantity without going below it. When you do this "select" pricing will apply.

Booking status and notes are as per the Booking general detail screen.

Buttons and links:

The Unaddressed Mail - Booking area selection map allows the delivery area for the booking to be selected from a map.

You can pan and zoom to locate the delivery areas you want and to select as many postcodes or localities as you want to include in the booking before selecting Continue to display your selection in the Booking area details booking table.

You can move between the table and map modes to complete your booking.

When you select a locality or postcode by clicking on the locality name or postcode the boundary of the selected area is bolded along with the locality name or postcode.

When selected the boundary of the locality or postcode is in bold. The locality name and postcode number are also in bold.

Note - the map option is only available for postcodes and localities and areas from only one boundary type; postcode or locality, can be selected for each booking.

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The Unaddressed Mail - Booking delivery boundary details map allows you to see exactly where the "% coverage" is in relation to the requested delivery area.

Use the map to view the area that will be added to your booking if you check the tick box next to the number of delivery addresses in the "% coverage" column on the Booking area details screen.

You can pan and zoom to see more details of the "% coverage" areas.

	The selected boundary of the locality or postcode is in bold as is the locality name or postcode number.
	Regular priced areas in the "% coverage" area that can be added to the booking by checking the tick box on the Booking area details screen.
	Premium priced areas in the "% coverage" area that can be added to the booking by checking the tick box on the Booking area details screen.

The Delivery Boundary Details map is only to view. Selection can only occur through the booking window table. Use the Continue button to return to the Booking area details screen.

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The Unaddressed Mail - Booking map shows your TOTAL SELECTION and the postie delivery rounds that best match this request. The boundaries of the requested delivery areas are in bold as are the locality name or postcode number. The delivery rounds best matching the requested areas are shown as a blue diagonal striped area. The darker blue areas are "premium" priced areas.

You can pan and zoom to see more detail of the selected area and the area to be delivered.

	The boundaries of the localities or postcodes making up the booking are in bold, as are the locality names or postcode numbers.
	Regular priced areas in the booking.
	Premium priced areas in the booking.

Note - maps are only available for postcode and locality bookings.

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The Unaddressed Mail - Submit booking function allows you to confirm and Submit a booking,Calculate Price, get a Quote, create the necessary Documents and labels for the booking.

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The Unaddressed Mail - Booking documents and labels function allows you to create and Print, Download or email documents and labels once a booking has been successfully submitted or modified.

The documents and labels provided are;

Confirmation Advice: this is the detailed record of the booking, the selected areas and the number of articles required for delivery to the Business or Private sectors and address types of Street, Roadside, PO Box and Counter. It also lists all the important reference data for the booking; the booking reference number; when and where it will be lodged and the time period in which it will be delivered. For quick reference the Confirmation Advice also has a summary map of the area to be delivered.

Mailing Statement: this is a summary report of the booking and the number of articles in each of the price categories. It also details when and where you have agreed to lodge the articles with us. The mailing statement must be provided to us with the prepared lodgement otherwise we will not be able to accept your lodgement.

The mailing statement comes in two forms.

• PDF which will be used for most bookings
• eLMS which is a XML suitable for uploading into eLMS (electronic Lodgement of Mailing Statements) system if you, or your mailing agent, use this method to submit mail lodgement documentation.

Mail Preparation Advice: this is a summary report of the booking, detailing how the articles are to be prepared for lodgement and smooth passage through our delivery network to the posties who will complete delivery of your articles. It uses the size and weight of your article to determine how many articles can be packed into a bundle, how many bundles can be packed into a tray, how many trays are to packed into a Unit Load Devices (ULD) and in total how many trays and ULDs you will require for the job. Your lodgement point can provide these to you. The Mail Preparation Advice identifies for you and for us the number of articles for each delivery office and how the trays of articles for each delivery office need to be packed together for efficient handing and distribution to posties.

Labels: these are the labels that you need to place on bundles and trays so we know where to send them for delivery. Remember your articles are unaddressed so all the containers in which you pack the articles must be labelled. We provide the labels for you to print and attach.

• Tray or Bundle: these labels are for the mail trays; Small or Large, or the brick-stacked bundles that we may ask you to use when you have a lot of large articles for us to deliver.
• If you, or your mail agent, uses print on demand tray label software; e.g. VISA a .lpf (label print file) is available, otherwise use the PDF version which is set up for printing on sheets of perforated label card which is available from your lodgement point.
• ULD: To transit our network your lodgement will need to be packed into one or more ULDs (Unit Load Devices - our name for the cages we use in moving bulk quantities of mail). If there is only one label, print it out and provide it with your lodgement so that it can be attached to the cage that we use to send your mail on from the lodgement point. This will enable the next processing point in the network will be able to easily find and process it amongst all the cages of mail received.

Use the radio buttons to select which of the documents you wish to Preview and Print, Download or email to your pre-registered email address and press to make it happen.

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The Unaddressed Mail - Update customer details function allows you to view the details that are recorded about you and to update contact details if required.

Address: at least one line of the address is mandatory as is Suburb, State and Postcode.

Contact details: this is the name and position of the person in your organisation that you want us to talk to and send any communication about your unaddressed mail booking to. The contacts Title / First Name / Last Name are all mandatory. Email is also mandatory if you want automatic email as the preferred method of notification, otherwise everything else is optional. Of course phone numbers make sense if we need to talk to you and Position in your organisation might be handy if at some time you are not around and someone else is doing your job.

Although you can nominate several of your staff as users of the Unaddressed Mail System, you can only nominate a single Contact person and a single email contact address.

Mailing agent: these are the mailing agents you have registered with us. You cannot update these, they are view only. If you want any changes contact the booking office.

Can book - Indicates if you have authorised the mailing agent to place Unaddressed Mail bookings on your behalf.

Can bill - Indicates if you, and the mailing agent, have authorised that we, Australia Post can bill the mailing agent for your bookings. "N" means that we will bill you and you will pay when the lodgement is made; either via your Australia post Charge Account (if you have one) or by cash or card transaction (cheque by prior arrangement).

Buttons and links:

The Unaddressed Mail - View delivery area function allows you to View and Export the number of delivery addresses by delivery area.

This function is available to help you in planning your booking. When you make a booking the actual number of articles required will vary because we update our point counts regularly and your booking will invariably involve some border delivery rounds which will exclude points from your selected delivery area and include points from adjacent areas.

To check the delivery counts for an area you must select a State and a Boundary type; State, Postcode, Locality, State electorate or Federal electorate.

Include "No Advertising Material" addresses: check the box if you want the total number of delivery points in the area, including those where the recipient has indicated that they do not wish to receive advertising material.

Export all: where enabled (you need to have a charge account) you can export all the records for your selected state and boundary type. Use the Export button to download a .csv file. When you select Search the results will be sent to a file rather than to the screen. A message will redirect you to the Export button so that you can download the results file.

Delivery area: select from the dropdown list. If the boundary type is locality, use the dropdown list and button to find the locality you want. Key at least the first three letters of the locality name. Select from the returned list and then Search for the point counts for your selection to be displayed in the results window.

Map can be used to view the delivery area. Note: only delivery areas from locality and postcode boundary types can be viewed.

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This function will open the Unaddressed Mail - Temporary capacity change screen where internal users with an appropriate permission can temporarily change the delivery capacity of sort rounds that belong to a state.

Enable All Temporary Capacity Changes: This is an option to enable or disable all temporary capacity changes.

Delivery State: Select a delivery state from the dropdown list.

From: Enter a date when a delivery capacity change starts from.

To: Enter a date when a delivery capacity change ends.

Percentage Change (+/-): Enter a whole number that represents a percentage change. It is used to calculate a final delivery capacity value for a selected delivery area.

Change Type: Enter any text that specifies the purpose of a new temporary capacity change.

Comments: Enter any comments about the purpose of a new temporary capacity change.

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